How to Setup Abandoned Carts

ABANDONED CARTS feature allows you to see the visitor's journey on your website until he becomes a customer and gives you some useful information to constantly improve your services.

Popup Settings

The popup collects the user’s phone number as soon as he visits your site, noting that it does not appear if the user is logged in or has previously provided it to you through the form.

Enable Popup: You can activate it if you want to activate pop-up in general to start collecting numbers from your customers

Popup Title: The title that will appear inside the pop-up

Popup Description: Add an attractive description to encourage visitors to add their WhatsApp number.

Display Popup For: You can choose who the pop-up will appear to and you had 4 options

• Both (Logged in & Guests)
• Logged In Users Only: it will show to user if he not have number on their account
• Guests Only: it will show for any Guest
• Disabled for All: work same like Enable Popup option

Where to Show Popup: If you want to display the popup on all pages, just select Show on all pages. If you want it to appear on multiple pages, click Exclude specific pages and start selecting the pages on which you want it to appear.

Trigger Popup on Cart: The pop-up appears when a product is added to the cart and the user or visitor has not provided you with their number before.

Trigger Popup on Exit Intent: It works specifically when the user moves the mouse cursor off the screen to close the window or return to the previous location. It is very effective in advertising campaigns such as Facebook Ads Campaigns.

Hide Duration after Close (seconds): When the pop-up is closed by the visitor, how long does the pop-up need before it appears again?

Delay Initial Popup (seconds): The time required for the pop-up to appear for the first time when a user visits your store.

Data Cleaner Settings

This feature deletes visitor data from the table if this data is for a bot or a visitor who visited the site and did not take any action or movement on the site that was recorded.

Abandoned Cart Reminders

Notifications are sent to your site users for abandoned cart according to its status on your site.

Coupon Code Settings Enable this to generate unique coupon codes for notifications, it works exactly the same way as manually generating the code for each user

• Coupon Value: Enter the value based on which the discount is made, which is a fixed amount or a percentage of the Cart, according to your preference.
• Coupon Expires After: You can set the code validity time, from hours to years, depending on your settings.
• Allow free shipping: If this option is activated, shipping will be charged free of charge.
• Individual use only: If this option is activated, the code will be valid for one unit and will not work with any other code.
• Minimum spend: Minimum value of products in the Cart to apply the discount code
• Exclude sale items: The code will not work on products that already have a discount on the site.

[Potential Customer] and [Shopping] Status Status Notifications

This notification works if the user has added his number but has not added any product to the cart. With this notification, you can encourage him to add products to the cart.

• Attach Coupon Code: Do it if you want to generate a new code for this user.
• Waiting Time: The time the site will wait before sending the notification message.
• Send Via: Supports WhatsApp Web, WhatsApp Meta API (Official Cloud API Documentation), and Email.
• templates edit: It appears within the Step to modify the content of the message that will be sent.

How does the abandoned cart work?

When you start browsing the site, and based on your settings, a pop-up will appear to the user.

After submitting the number he will see Excellent! message

and you as Admin you can see this data from Sessions & User Journey on Admin Area

also you can know some info about this user like

Visitor/User

This information is collected automatically based on the user’s session to reduce confusion and make the information more relevant to that user.

and it contains

• Name: The name is retrieved from several means. If he adds the name to the Checkout form without saving, the name is also retrieved automatically from his account if he is logged in.
• Label: Guest label is displayed if the visitor is a new wp-user and has logged in at least once.
• ID: The record number for this information depends on the table in the database.
• Country: The country is fetched from the billing country area of ​​the Checkout Verification page.
• IP: The IP will be retrieved automatically. If you click on it, you will be able to know all the information about this IP according to the website whatismyipaddress.com.
• Device: Desktop, tablet or phone information is retrieved based on what is collected from the user’s device.
• Operating Sytem: Operating system information is retrieved based on what is collected from the user’s device.
• Browser: Browser information is retrieved based on what is collected from the user’s device.

Contact Info

This information is brought from two sources: the first is the pop-up (using the Advanced Country Code for formatting) and the second is the Checkout page for confirmation.

• E-mail: From Checkout form
• Phone: from popup or Checkout form
• Address: and inside it you can find address 1 and address 2 and city and postalcode

Cart Summary

Cart information and value

If you click “View Item”, you can view all information related to this cart.

Status

This user’s status while browsing the site You have 4 statuses

New:

This means the user is new and has a browsing history but hasn’t performed anything on your site yet.

Potential customer:

It means that he browsed your website and added a number but did not make a purchase or add products to the cart. in this case you can find number of notifications will send and was sent like 1/2 to this user based on Potential customer status you was set from Automated Notifications (For developers, check Wawp API Documentation) and code was generated for this user

Shopping:

He added a product to the cart but did not purchase it before. Note that this situation may occur even if he did not enter his number or any of his data before. Also, in this case, the notification is sent if you have previously prepared it for this case.

Purchased:

It means that he has already purchased from your site, and at the bottom of the status you can find his order number. When you click on this information, you will be able to access the order easily. Note: In this case, after purchase, this Row will be closed and no data will be modified in it again. A new Row will be created for the same user to start recording new data.

Returning customer:

A new data field is registered for this user only if he has made a purchase at least once.

Journey

Customer journey on your website while browsing

• Source: You can know the source of this client, for example, Facebook, Google or any other site, and if he entered through the link directly, you will see the source Direct
• Current/ Exit page: If the user is still on your site, you will see the Current ID and next to it the name of the page he is currently on with its link. If he has left your site or this Row is for a purchase that has been made, the Exit page ID will be the last page the system saw before leaving your site.
• Start: The first time this user was seen on your site
• Total time: Total time a user spent on your site
• Online/Offline: The status of the actual user on your site now, whether he is still online or has left
• View History: From this button you can view the visitor’s entire journey on your site.

Available events

Events are also defined based on the following:

Viewed Page: You can know each page visited, the time spent on that page, and the scroll rate on that page until the end.

Added to Cart: Products added to cart, details of number, quantity and price

Removed from Cart: Products removed from cart and details of number, quantity and price

Begin Checkout: This event records the information added to your Checkout form in real time to update your data.

Signed Up: When a visitor registers on your site, this event appears.

This way, you have full access to everything that happens on your website/store, with real-time tracking and interaction with events.