Fix sending issues in Wawp plugin

Below is a series of diagnostic steps the support team performs to resolve the issue on your site.

🛠 Step-by-Step Resolution

1. Ensure Sender Settings are Set

Make sure you have at least one online ID and that it is set for all sending features. (For developers, check session status via Wawp API Docs).

2. Set the time zone within your WordPress site.

Set the time zone within your site's main dashboard, Settings > General.

3. Make sure you have enabled WooCommerce's High Performance Mode.

WooCommerce's High Performance Mode organizes processes and orders more efficiently and quickly than the old version. To access WooCommerce, go to Settings > Advanced Settings > Features > Enable Compatibility Mode (sync orders between High Performance Order Storage and WordPress Post Storage). (Learn more about HPOS in WooCommerce docs).

4. Ensure that Cron jobs are installed and running correctly.

The Cron executes functions correctly, such as sending notifications and resending failed messages. Activate the WP Crontrol plugin to verify that the Cron is installed.

Plugin Link: https://wordpress.org/plugins/wp-crontrol/ From the WordPress sidebar > Tools > Cron Events

Search for awp to find the cron for the resend operation. Details below:

5. Disable WP-Cron Constant

Open the wp-config.php file located in the WordPress root directory, such as public_html. Look for any command to disable, enable, or bypass cron, such as define('DISABLE_WP_CRON', true);

If you have any lines like the one above, delete them, save the file, then disable and re-enable the Wawp plugin.

6. Ensure the country code is activated.

Some customers are not receiving messages because the country code is not activated. Therefore, the number is not automatically corrected when the user enters it in the purchase or registration form, etc.

To set the country code, go to the Advanced Phone Field in the Wawp plugin and adjust the settings and activate the countries according to your preferences. Then, save the changes you made.

The ultimate goal is to obtain a user number that includes the country code, such as 201111111111 or 96650000000 without the 00 or + at the beginning of the number.

7. Cron may be disabled due to your hosting.

After hosting, you can access cron control, such as the Wp-toolkit tool in your Cpanel and AAPanel. Disable cron blockers, or contact your hosting provider to confirm. Also, make sure to disable "Takeover wp-cron.php" routines.

8. You're using Cloudflare and have your DNS configured incorrectly.

Contact your hosting provider to configure your DNS and disable the proxy (Cloud icon should be gray) for your main or subdomain, depending on where the Wawp plugin is installed, to ensure direct API communications. (See Cloudflare DNS Guide).

9. You have a plugin that's disrupting your cron or some WordPress features.

Disable all plugins and try submitting after following all the steps above. Then, activate one plugin after the other, creating a request or changing its status each time to determine which plugin is affecting your site's performance and the performance of the Wawp plugin. Then, contact the developer of this plugin to inform them of the problem so they can resolve it or replace it.

Sending does not work well with Litespeed, whether it is an add-on to your site or on the server as an alternative to Apache to get instant sending. Disable it or change your hosting to avoid cached payload conflicts. (More on Litespeed Cache).

Next Steps

If you have followed all these steps and messages are still not delivering, please check your Wawp Log for specific error codes or visit the System Status page for a full environment report.